If your items are damaged or broken please email sales@beaugrimebaby. Send us a photo of the damaged item and we will be happy to issue a refund, store credit, or a replacement.
If your item is not damaged, we don't accept returns due to sanitary reasons, we will not accept refunds on any of our scrubs or body sprays. We also do not accept returns on sale items or while sale is running. Recipient must pay to ship unopened soaps/bath bombs back and a refund will be issued upon arrival at our facility. Returns must be requested within 10 days of receiving the product.
How Can I Contact Beaugrimebaby?
The best way to reach us is to E-mail firstname.lastname@example.org for all questions or concerns. You can always send us a message through our contact page.
Are our products safe?
All of our products are 100% body safe and most of our products are 100% vegan and cruelty free.
How can I track my order?
We currently have a 3-5 business day turnaround time in our facility stated at the top of our home page. That means it is going to take from 3-5 business days to ready your order in our facility before it ships. Once your order is packaged and labelled, you will get a shipping notification email containing the tracking number. This tracking number does take a day or two to update. Shipping usually takes 3 - 5 business days depending on your chosen shipping option.
How do I cancel my order?
As long as your order has not yet been shipped you can cancel it. E-mail us at email@example.com and we are happy to process your cancellation.
Is it normal for my soap/bath bomb/etc to change color?
Yes! Especially products containing natural colorants, herbs, flowers, or vanilla. Vanilla may turn soaps and bath bombs brown over time. Natural colorants have a tendency to fade over time. Vanilla and herbs may turn products brown.
Is there any free items included with an order?
Stickers are included with every order purchased as well as small candies. You will still get our business card with a discount code on the back and our social media's.